Circuit City People please respond!

In fairness to big corporations and small businesses alike... if I have a complaint about you I want you to be able to respond....

So, I have gone today to CircuitCity.com and posted this in the CONTACT US form... I want to see if Circuit City really does care...

"Dear CC Execs:
You are getting very bad press in the blogosphere, including from me and some others, whose links I will not give you. Do your own search at a site such as www.blogger.com and see what you find.

Recently I bought a $32 shredder that malfunctioned... I took it back to the store after 32 days. The Circuit City store would neither give me a refund OR let me exchange it for the exact same shredder...

You have lost my business forever over a $32 shredder! However, I am in business for myself and understand that it's hard to train EVERY employee (or even the manager I dealt with) in the right kind of customer service.

My remedy for that right now is to never set foot in another Circuit City store... do you have a better remedy?"

I'll let you know what I hear from Circuit City... as a business owner I always appreciate a second chance to make things right.